Helpdesk in Odoo

Customer satisfaction is the key to success for any business. Good customer service helps to keep customers happy, which can lead to repeat business and increased sales. Odoo Helpdesk is a powerful tool that can help you improve your customer service.


Overview and efficient ticket management

Odoo Helpdesk provides a clear and efficient overview of all incoming tickets. With a kanban view, you can see at a glance how many tickets there are, which employee is assigned to each ticket, and what stage of processing they are in.

Smart self-service for optimal customer support

​With the self-service feature, you can create a knowledge base with FAQs, videos, and other information that can help your customers solve their own problems. If a customer has a question that is not answered in the knowledge base, they are automatically linked to a ticket. This ensures that your support team is always aware of your customers' needs.


Increase productivity with automation

With SLA rules, you can automatically perform actions, such as sending emails or changing the status of a ticket. Odoo Helpdesk also offers a LiveChat feature that allows you to help customers directly. By creating canned responses, you can quickly and efficiently respond to questions.

More about Helpdesk 


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