Revolutionizing Retail with Odoo and Dynapps: Elektro Van Assche's success story

Elektro Van Assche: "welcome home"

For over 60 years, Elektro Van Assche has been an established name in the electrical retail marketscape, known for its excellent service and personal approach. This family-owned business, located in Zingem (Kruisem), has a dedicated team of 30 specialized employees. In their 2000 m2 store, they offer a wide range of products, including large and small household appliances, telephony, multimedia, and even electric boilers and heating systems.

"With the challenge of finding a new, futureproof ERP system that could grow with our company, we found our way to Odoo. Dynapps seamlessly guided us through the implementation process. Thanks to their expertise in our industry and their retail-focused solution, we were able to quickly and efficiently get started."

A futureproof ERP package and expert guidance

"Last year, we felt the need to implement a new ERP system as our previous one was no longer supported," says Conny Van Assche, Managing Director at Elektro Van Assche. The search for a futureproof ERP package that could grow with the company and effectively support business processes began. "That's how we came across Odoo."

To ensure optimal guidance during the implementation, Elektro Van Assche chose Dynapps. "The personalized approach and extensive experience were decisive factors for us to choose Dynapps," says Conny. "Thanks to their expertise in our field and their retail-focused solution, we were able to quickly and efficiently get started." 

An integrated point-of-sale system for excellent service

Elektro Van Assche utilizes Dynapps' Quickstart for Retail, which includes an integrated point-of-sale system and service module. This solution allows retailers to efficiently manage products and promotions while providing more flexibility in sales, invoicing, and service. "The integrated point-of-sale system has significantly simplified the process, enabling us to serve customers in the store even better and faster." Integration was established with the existing PIM system (Product Information Management system) from Niwzi, serving as a central database. This enables optimal exchange of product data and inventory availability on the website.

"With Odoo and the expertise of Dynapps, we have transformed Elektro Van Assche. Today, we are fully enjoying the capabilities that this futureproof ERP package offers, enabling us to further facilitate our growth.

Field-service: simplified tracking of deliveries and repairs.

The integration of field service has significantly simplified the tracking of deliveries and repairs for technicians as well. "Our technicians carry a tablet with them on the field, allowing them to register their time and additional requirements, have customers sign the order form, and then send the data directly to our internal department and accounting." 

From implementation to aftercare and support

"The collaboration with Dynapps is very personal; they are experienced individuals with great technical knowledge. Even after the implementation, we can always rely on their excellent service and support," concludes Conny.